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~subject:"Beziehungsmarketing"
~person:"Bonfanti, Angelo"
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Beziehungsmarketing
Dienstleistungsqualität
7
Service quality
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Bonfanti, Angelo
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
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Balaji, M. S.
11
Gustafsson, Anders
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Hollebeek, Linda D.
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Quach, Sara
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Prybutok, Victor R.
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Qu, Hailin
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Sreejesh, S.
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Usman, Osly
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Edvardsson, Bo
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Izogo, Ernest Emeka
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Rather, Raouf Ahmad
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Georgi, Dominik
7
Grégoire, Yany
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Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
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Marimon, Frederic
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Osman, Zahir
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Park, Jungkun
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Patterson, Paul G.
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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Thaichon, Paramaporn
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Van Vaerenbergh, Yves
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Wong, IpKin Anthony
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Al-Hawary, Sulieman Ibraheem Shelash
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Bolton, Ruth N.
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Choi, Beom Joon
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Dagger, Tracey S.
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Evanschitzky, Heiner
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The TQM journal : the international review of organizational improvement
2
International journal of hospitality management
1
International journal of managerial and financial accounting
1
International journal of retail and distribution management
1
Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action
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ECONIS (ZBW)
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Creating memorable shopping experiences to meet phygital customers' needs : evidence from sporting goods stores
Bonfanti, Angelo
;
Vigolo, Vania
;
Vannucci, Virginia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 81-100
Persistent link: https://www.econbiz.de/10014484188
Saved in:
2
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
3
The effect of performance quality and customer education on attitudinal loyalty : a cross-country study of opera festival attendees
Vigolo, Vania
;
Bonfanti, Angelo
;
Brunetti, Federico
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
6
,
pp. 1272-1295
Persistent link: https://www.econbiz.de/10012121921
Saved in:
4
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
5
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
6
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
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