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~person:"Berry, Leonard L."
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Dienstleistung
12
Services
7
Product quality
5
Produktqualität
5
Marketing
4
Dienstleistungssektor
3
Dienstleistungsmarketing
2
Dienstleistungsqualität
2
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2
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2
Health care
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2
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2
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2
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2
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1
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1
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1
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Berry, Leonard L.
Bruhn, Manfred
90
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
36
Görg, Holger
27
Haller, Sabine
27
Mukherjee, Arpita
25
Edvardsson, Bo
24
Hadwich, Karsten
23
Stauss, Bernd
23
Meyer, Anton
21
Kleinaltenkamp, Michael
20
Mattoo, Aaditya
19
Serafica, Ramonette B.
19
Fließ, Sabine
18
Gallouj, Fai͏̈z
18
Bitner, Mary Jo
17
Gustafsson, Anders
17
Witell, Lars
17
Grönroos, Christian
16
Vargo, Stephen L.
15
Zeithaml, Valarie A.
15
Rubalcaba-Bermejo, Luis
14
Debaere, Peter
13
Hoekman, Bernard M.
13
Kowalkowski, Christian
13
Raff, Horst
13
Amiti, Mary
12
Bullinger, Hans-Jörg
12
Eichengreen, Barry
12
Ganz, Walter
12
Gupta, Poonam
12
Krenz, Astrid
12
Lusch, Robert F.
12
Parasuraman, A.
12
Bogliacino, Francesco
11
Hipp, Christiane
11
Maleri, Rudolf
11
Miles, Ian D.
11
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Journal of service research : JSR
2
AMS review : official publication of the Academy of Marketing Science
1
Journal of marketing
1
Journal of retailing
1
Journal of service management
1
Marketing-mix strategies - product strategy and promotion strategy
1
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ECONIS (ZBW)
9
USB Cologne (EcoSocSci)
3
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
5
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
6
Service-Marketing
Berry, Leonard L.
;
Parasuraman, A.
-
1992
Persistent link: https://www.econbiz.de/10004137302
Saved in:
7
Service-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
8
Marketing services : competing through quality
Berry, Leonard L.
;
Parasuraman, Ananthanarayanan
-
1991
-
1. print.
Persistent link: https://www.econbiz.de/10004126790
Saved in:
9
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
10
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10004076032
Saved in:
11
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
12
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
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