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~person:"Parasuraman, A."
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Dienstleistung
12
Services
8
Product quality
5
Produktqualität
5
Dienstleistungssektor
4
Forschung
3
Innovation
3
Marketing
3
Research
3
Service industry
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Kundendienst
2
Management
2
Qualitätskontrolle
2
Relationship marketing
2
Service quality
2
Anlageverhalten
1
Behavioural finance
1
Betriebliche Wertschöpfung
1
Big Data
1
Big data
1
Business model
1
Business start-up
1
Customer experience
1
Design thinking
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Dienstleistungsmarketing
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Dynamic capabilities
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Hotel industry
1
Hotellerie
1
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Italien
1
Italy
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English
10
German
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Parasuraman, A.
Bruhn, Manfred
90
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
36
Edvardsson, Bo
27
Görg, Holger
27
Haller, Sabine
27
Stauss, Bernd
27
Mukherjee, Arpita
25
Hadwich, Karsten
23
Meyer, Anton
21
Kleinaltenkamp, Michael
20
Gustafsson, Anders
19
Mattoo, Aaditya
19
Serafica, Ramonette B.
19
Witell, Lars
19
Fließ, Sabine
18
Gallouj, Fai͏̈z
18
Bitner, Mary Jo
17
Kowalkowski, Christian
17
Grönroos, Christian
16
Vargo, Stephen L.
15
Zeithaml, Valarie A.
15
Rubalcaba-Bermejo, Luis
14
Debaere, Peter
13
Eichengreen, Barry
13
Gebauer, Heiko
13
Gupta, Poonam
13
Hoekman, Bernard M.
13
Raff, Horst
13
Amiti, Mary
12
Berry, Leonard L.
12
Bullinger, Hans-Jörg
12
Ganz, Walter
12
Krenz, Astrid
12
Lusch, Robert F.
12
Miles, Ian D.
12
Bogliacino, Francesco
11
Hipp, Christiane
11
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Journal of service management
3
Journal of service research : JSR
2
Journal of marketing
1
Journal of retailing
1
Marketing-mix strategies - product strategy and promotion strategy
1
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ECONIS (ZBW)
10
USB Cologne (EcoSocSci)
2
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
5
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
6
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
7
Service-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Berry, Leonard L.
-
1992
Persistent link: https://www.econbiz.de/10000336291
Saved in:
8
Service-Marketing
Berry, Leonard L.
;
Parasuraman, A.
-
1992
Persistent link: https://www.econbiz.de/10004137302
Saved in:
9
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
10
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10004076032
Saved in:
11
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
12
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
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