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~person:"Harvey, Jean"
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Dienstleistungsmanagement
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Harvey, Jean
Bruhn, Manfred
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Krcmar, Helmut
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Parry, Glenn
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Berentzen, Johannes
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Journal of operations management
1
Operations management ; Vol. 1
1
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ECONIS (ZBW)
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Crafting service processes : the art and science
Harvey, Jean
-
2019
Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.
Persistent link: https://www.econbiz.de/10012013985
Saved in:
2
Editorial for journal of operations management special issue on "professional service operations management (PSOM)"
Harvey, Jean
;
Heineke, Janelle
;
Lewis, Michael
- In:
Journal of operations management
42/43
(
2016
),
pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
Saved in:
3
Complex service delivery processes : strategy to operations
Harvey, Jean
-
2010
-
2nd ed
Persistent link: https://www.econbiz.de/10009010392
Saved in:
4
Managing service delivery processes : linking strategy to operations
Harvey, Jean
-
2006
Persistent link: https://www.econbiz.de/10003106518
Saved in:
5
Operations management in professional service organisations : a typology
Harvey, Jean
-
2003
Persistent link: https://www.econbiz.de/10001797860
Saved in:
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