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person:"Gebauer, Heiko"
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Dienstleistungsmanagement
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Gebauer, Heiko
Bruhn, Manfred
61
Hadwich, Karsten
29
Leimeister, Jan Marco
29
Krcmar, Helmut
22
Corsten, Hans
19
Ahlert, Dieter
15
Fließ, Sabine
13
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Weinkopf, Claudia
11
Woratschek, Herbert
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Burr, Wolfgang
10
Hänssler, Karl Heinz
10
Gössinger, Ralf
9
Pepels, Werner
9
Edvardsson, Bo
8
Gardini, Marco A.
8
Spath, Dieter
8
Johnston, Robert
7
Lingnau, Volker
7
Michaelis, Manuel
7
Angelis, Jannis
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Ganz, Walter
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Parry, Glenn
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Spohrer, James C.
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Verma, Rohit
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Berentzen, Johannes
5
Beyer, Lothar
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Chase, Richard B.
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Clark, Graham
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Fitzsimmons, Mona J.
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Freiling, Jörg
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Grönroos, Christian
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Harvey, Jean
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Journal of service management
3
The journal of business & industrial marketing
2
International journal of services and operations management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
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ECONIS (ZBW)
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1
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
2
Service-driven manufacturing : provision, evolution and financial impact of services in industrial firms
Gebauer, Heiko
;
Ren, Guang-jie
;
Valtakoski, Aku
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10009534365
Saved in:
3
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
4
Global approaches to the service business in manufacturing companies
Kucza, Gunther
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
26
(
2011
)
7
,
pp. 472-483
Persistent link: https://www.econbiz.de/10009410790
Saved in:
5
Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko
;
Fischer, Thomas
;
Fleisch, Elgar
- In:
Journal of service management
21
(
2010
)
1
,
pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
Saved in:
6
Service orientation of organizational structures
Gebauer, Heiko
;
Pütz, Felix
;
Fischer, Thomas
;
Fleisch, …
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
2
,
pp. 103-126
Persistent link: https://www.econbiz.de/10003857824
Saved in:
7
The logic for increasing service revenue in product manufacturing companies
Gebauer, Heiko
- In:
International journal of services and operations management
3
(
2007
)
4
,
pp. 394-410
Persistent link: https://www.econbiz.de/10003543780
Saved in:
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