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Dienstleistungsmarketing
19
Services marketing
19
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
6
Dienstleistungsmanagement
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service management
6
Service quality
6
Betriebliche Wertschöpfung
5
Consumer behaviour
5
Customer integration
5
Dienstleistung
5
Dienstleistungssektor
5
Konsumentenverhalten
5
Kundenintegration
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Service industry
5
Services
5
Value creation
5
Marketing theory
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Marketingtheorie
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Co-creation
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Service logic
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Service marketing
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Betriebswirtschaftslehre
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Bibliometrics
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Bibliometrie
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Business economics
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Customer experience
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Lieferantenmanagement
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Service experience
2
Service-Dominant Logic
2
Service-dominant logic
2
Supplier relationship management
2
Theorie
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Theory
2
Value
2
2005-2007
1
Appropriation
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Helkkula, Anu
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Jaakkola, Elina
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Lin, Jiun-sheng Chris
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Aksoy, Lerzan
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Bateman, Nicola
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Blazevic, Vera
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Buxton, Rosamnd Chester
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Chattaraman, Veena
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Cheung, Lilliemay
1
Csillag, João Mario
1
Dixon, Michael
1
Esteves Martins, Michele
1
Ferrier, Elizabeth
1
Grönroos, Christian
1
Grönroos, Evert
1
Gummesson, Evert
1
Hannibal, Claire
1
Hillebrand, Bas
1
Hodgkinson, Ian R.
1
Hsieh, Chia-chuan
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Huang, Wen Hsien
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Klaus, Philipp
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Lin, Cheng-yu
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N'Goala, Gilles
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Nijssen, E. J.
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Journal of service management
Journal of Services Marketing
199
European Journal of Marketing
63
The journal of services marketing
50
SpringerLink / Bücher
40
International Journal of Bank Marketing
36
Services marketing quarterly
31
Journal of the Academy of Marketing Science
21
European journal of marketing : EJM
20
Journal of service research : JSR
20
Marketing Intelligence & Planning
20
Fokus Dienstleistungsmarketing
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of Business & Industrial Marketing
17
Dienstleistungsmarken : Forum Dienstleistungsmanagement
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
15
Innovations in services marketing and management : strategies for emerging economies
15
Journal of retailing and consumer services
15
Springer eBook Collection / Business and Economics
15
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
14
Journal of Consumer Marketing
14
Journal of business research : JBR
12
The service industries journal
12
Gabler Edition Wissenschaft
11
International journal of contemporary hospitality management
11
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Neue Herausforderungen an das Dienstleistungsmarketing
11
Health marketing quarterly
9
Marketing theory
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
Management Decision
8
Services marketing cases in emerging markets : an asian perspective
8
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
7
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
7
Die Betriebswirtschaft : DBW
7
Global cases on hospitality industry
7
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
7
International Marketing Review
7
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ECONIS (ZBW)
19
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1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
3
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
4
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
5
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
9
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
10
Data-driven services marketing in a connected world
Kumar, V.
;
Chattaraman, Veena
;
Neghina, Carmen
;
Skiera, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 330-352
Persistent link: https://www.econbiz.de/10009765050
Saved in:
11
Service's scientific communitiy : a social network analysis
Esteves Martins, Michele
;
Martins, Guilherme Silveira
; …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 455-469
Persistent link: https://www.econbiz.de/10009619122
Saved in:
12
The emergence of the new service marketing : Nordic School perspectives
Gummesson, Evert
;
Grönroos, Evert
- In:
Journal of service management
23
(
2012
)
4
,
pp. 479-497
Persistent link: https://www.econbiz.de/10009619539
Saved in:
13
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
14
Service as business logic : implications for value creation and marketing
Grönroos, Christian
;
Ravald, Annika
- In:
Journal of service management
22
(
2011
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009010797
Saved in:
15
Developing effective service compensation strategies : is a price reduction more effective than a free gift?
Huang, Wen Hsien
;
Lin, Tzu-da
- In:
Journal of service management
22
(
2011
)
2
,
pp. 202-216
Persistent link: https://www.econbiz.de/10009155028
Saved in:
16
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
17
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
18
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
19
Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-sheng Chris
;
Hsieh, Chia-chuan
- In:
Journal of service management
22
(
2011
)
5
,
pp. 607-632
Persistent link: https://www.econbiz.de/10009405809
Saved in:
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