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type_genre:"Article in journal"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Internal services
152
Interne Dienstleistung
152
Business services
62
Unternehmensdienstleistung
62
Deutschland
22
Germany
22
Human Resource Management
21
Personalmanagement
21
Outsourcing
17
Service quality
17
IT service provider
15
IT-Dienstleister
15
Consultancy services
14
Unternehmensberatung
14
shared services
13
Controlling
12
Management control
12
Dienstleistungssektor
11
Service industry
11
Organisatorischer Wandel
10
Organizational change
10
USA
10
United States
10
Business process management
9
Prozessmanagement
9
Dienstleistung
8
Services
8
Shared services
8
Großbritannien
6
Multinationales Unternehmen
6
Organisationsstruktur
6
Organizational structure
6
Performance measurement
6
Performance-Messung
6
Transnational corporation
6
United Kingdom
6
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5
Dienstleistungsmanagement
5
Quality management
5
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Article in journal
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17
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10
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10
Arbeitspapier
1
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Anosike, Uchenna Paschal
1
Baek, Jihyun
1
Brandon-Jones, Alistair
1
Cai, Shaohan
1
Chadha, Suresh Kumar
1
Choi, Sunmee
1
Eid, Riyad
1
Fernando, Yudi
1
Fleischman, Gary M.
1
Georgi, Dominik
1
Guo, Yanru
1
Haller, Sabine
1
Heineke, Janelle
1
Jeng, Don Jyh-Fu
1
Johnson, Eric N.
1
Joshi, Pradeep
1
Jun, Minjoon
1
Kang, Hayoung
1
Kettinger, William J.
1
Klinski, Sebastian von
1
Kuo, Sky Fang-wen
1
König, Tatjana
1
Large, Rudolf
1
Lee Heng Wei
1
Ling, Qian
1
Ma, Fei
1
Mahmod Sabri Haron
1
McLaughlin, Amy
1
Mohd Suki, Norazah
1
Norizan Mat Saad
1
Pantouvakis, Angelos
1
Park, Sung-hee Sunny
1
Podell, Aubrey L.
1
Ren, Z. Justin
1
Saravanan Raman
1
Shi, Wenjing
1
Silvestro, Rhian
1
Smith, Jeffery S.
1
Subhaseni Chinniah
1
Sun, Qipeng
1
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Global journal of business research : GJBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of targeting, measurement and analysis for marketing
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
17
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1
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
2
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
3
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
4
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
5
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
6
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
7
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
Saved in:
8
Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-Fu
;
Kuo, Sky Fang-wen
- In:
Service business
6
(
2012
)
4
,
pp. 425-458
Persistent link: https://www.econbiz.de/10009663625
Saved in:
9
Perceptions of management accounting services
Walker, Kenton B.
;
Fleischman, Gary M.
;
Johnson, Eric N.
- In:
Global journal of business research : GJBR
5
(
2011
)
1
,
pp. 111-123
Persistent link: https://www.econbiz.de/10008810495
Saved in:
10
Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment
Pantouvakis, Angelos
- In:
Journal of targeting, measurement and analysis for marketing
19
(
2011
)
1
,
pp. 11-22
Persistent link: https://www.econbiz.de/10009233567
Saved in:
11
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector : an empirical study
Anosike, Uchenna Paschal
;
Eid, Riyad
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2487-2505
Persistent link: https://www.econbiz.de/10009299647
Saved in:
12
Interne Serviceorientierung zur Schaffung von Wert für den internen Kunden
Georgi, Dominik
- In:
Die Unternehmung : Swiss journal of business research …
64
(
2010
)
1
,
pp. 10-25
Persistent link: https://www.econbiz.de/10003955166
Saved in:
13
Die organisatorische Gestaltung interner Dienstleistungen durch Serviceorientierte Unternehmensstrukturen
Haller, Sabine
;
Klinski, Sebastian von
- In:
Die Unternehmung : Swiss journal of business research …
64
(
2010
)
1
,
pp. 26-42
Persistent link: https://www.econbiz.de/10003955172
Saved in:
14
Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Jun, Minjoon
;
Cai, Shaohan
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10003957191
Saved in:
15
Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
Saved in:
16
A gap model of purchasing's internal service quality : concept, case study and internal survey
Large, Rudolf
;
König, Tatjana
- In:
Journal of purchasing and supply management
15
(
2009
)
1
,
pp. 24-32
Persistent link: https://www.econbiz.de/10003824898
Saved in:
17
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
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