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isPartOf:"Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work"
~subject:"Emotion"
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Emotion
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9
Soziale Beziehungen
9
Arbeitsplatz
4
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4
Anforderungsprofil
1
Arbeitsleistung
1
Arbeitspsychologie
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Diefendorff, James M.
2
Beal, Daniel J.
1
Côté, Stéphane
1
Delvaux, Ellen
1
Erickson, Rebecca J.
1
Grandey, Alicia
1
Groth, Markus
1
Hennig-Thurau, Thorsten
1
Kleef, Gerben A. Van
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Lively, Kathryn J.
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Mesquita, Batja
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Moran, Christina M.
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Pugh, S. Douglas
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Rupp, Deborah E.
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Stacey, Clare L.
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Sy, Thomas
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Trougakos, John P.
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Van Jaarsveld, Danielle
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Leadership as emotional labour : management and the "managed heart"
9
Journal of business research : JBR
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
International journal of hospitality management
6
Journal of business and psychology
6
Academy of Management journal : AMJ
5
Journal of retailing and consumer services
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
Tourism management : research, policies, practice
5
Personnel psychology : a journal of applied research
4
Psychology & marketing
4
Research companion to emotion in organizations
4
Faculty & research / Insead : working paper series
3
Human relations : towards the integration of the social sciences
3
Jena economic research papers
3
Journal of behavioral decision making
3
Journal of business ethics : JOBE
3
Journal of economic psychology : research in economic psychology and behavioral economics
3
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
3
Technological forecasting & social change : an international journal
3
The Oxford handbook of positive organizational scholarship
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Discussion paper / Centre for Economic Policy Research
2
Emotion und Intuition in Führung und Organisation
2
European journal of marketing : EJM
2
Human relations
2
Human resource management review
2
Journal of economic behavior & organization : JEBO
2
Journal of managerial psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of service theory and practice : JSTP
2
Management revue : socio-economic studies
2
NBER Working Paper
2
The Academy of Management review : AMR
2
The journal of management development
2
The quarterly journal of economics
2
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1
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
2
The social effects of emotion regulation in organizations
Côté, Stéphane
;
Kleef, Gerben A. Van
;
Sy, Thomas
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 79-100)
.
2013
Persistent link: https://www.econbiz.de/10009661156
Saved in:
3
Episodic intrapersonal emotion regulation or Dealing with life as it happens
Beal, Daniel J.
;
Trougakos, John P.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 31-55)
.
2013
Persistent link: https://www.econbiz.de/10009661158
Saved in:
4
Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia
;
Diefendorff, James M.
;
Rupp, Deborah E.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 3-27)
.
2013
Persistent link: https://www.econbiz.de/10009661159
Saved in:
5
A cultural perspective on emotion labor
Mesquita, Batja
;
Delvaux, Ellen
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 251-272)
.
2013
Persistent link: https://www.econbiz.de/10009663190
Saved in:
6
Social and cultural influencers : gender effects on emotional labor at work and at home
Lively, Kathryn J.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 223-249)
.
2013
Persistent link: https://www.econbiz.de/10009663191
Saved in:
7
Emotional labor : organization-level influences, strategies, and outcomes
Pugh, S. Douglas
;
Diefendorff, James M.
;
Moran, Christina M.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 199-221)
.
2013
Persistent link: https://www.econbiz.de/10009663192
Saved in:
8
Attending to mind and body : engaging the complexity of emotion practice among caring professionals
Erickson, Rebecca J.
;
Stacey, Clare L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 175-196)
.
2013
Persistent link: https://www.econbiz.de/10009663193
Saved in:
9
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
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