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type:"article"
~subject:"Kundenservice"
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Search: subject_exact:"Specialty store"
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Kundenservice
Facheinzelhandel
79
Speciality shop
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Consumer behaviour
13
Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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Betriebsvergleich
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Interfirm comparison
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Beziehungsmarketing
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Relationship marketing
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West Germany
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Westdeutsche Bundesländer
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Einkaufszentrum
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Auh, Seigyoung
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Baltacioğlu, Tunçdan
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Brown, Terence Albert
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Fisher, Michelle
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Friedman, Douglas C.
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Haddad, Abeer
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Mengüç, Bülent
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Oflaç, Bengü S.
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Journal of service research : JSR
1
The international review of retail, distribution and consumer research
1
The journal of supply chain management : a global review of purchasing and supply
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ECONIS (ZBW)
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1
An attribution approach to consumer evaluations in logistics customer service failure situations
Oflaç, Bengü S.
;
Sullivan, Ursula Y.
;
Baltacioğlu, …
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 51-71
Persistent link: https://www.econbiz.de/10009665491
Saved in:
2
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
3
Specialty store expertise as a driver of satisfaction and share of wallet
Friedman, Douglas C.
;
Brown, Terence Albert
;
Taran, Zinaida
- In:
The international review of retail, distribution and …
21
(
2011
)
4
,
pp. 375-389
Persistent link: https://www.econbiz.de/10009314459
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