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person:"Fowler, Kendra"
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Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Service environment, provider mood, and provider-customer interaction
Fowler, Kendra
;
Bridges, Eileen
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 165-183
Persistent link: https://www.econbiz.de/10009534126
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2
Consumer innovativeness : impact on expectations, perceptions, and choice among retail formats
Fowler, Kendra
;
Bridges, Eileen
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 492-500
Persistent link: https://www.econbiz.de/10008696002
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