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Structural equation model
29
Strukturgleichungsmodell
29
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
7
Relationship marketing
7
Taiwan
4
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3
Gastronomie
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Beschwerdemanagement
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Customer value
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Gastgewerbe
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Innovation adoption
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Innovationsakzeptanz
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International market entry
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Internationaler Markteintritt
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Job changing
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South Korea
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2008-2009
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Absorption
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Kim, Wansoo
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Ok, Chihyung
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Alonso-Almeida, María del Mar
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Alves, Helena
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Da Saá, Petra
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Diallo, Mbaye Fall
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Faria, Nélia
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The service industries journal
Journal of business research : JBR
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of production economics
40
International journal of business information systems : IJBIS
39
International journal of production research
36
International journal of hospitality management
35
Technological forecasting & social change : an international journal
35
International journal of productivity and quality management : IJPQM
32
Journal of retailing and consumer services
32
Organizational research methods : ORM
30
Tourism management : research, policies, practice
27
Cogent business & management
24
Journal of business ethics : JOBE
24
SpringerLink / Bücher
23
Asia Pacific journal of marketing and logistics
22
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
Global business review
20
International journal of business excellence
20
Total quality management & business excellence
20
European journal of marketing : EJM
19
International journal of services and operations management
19
Journal of strategic marketing
18
Journal of travel and tourism marketing
18
International journal of business excellence : IJBEX
17
Journal of management : JOM
17
International journal of business innovation and research
16
International journal of logistics systems and management
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
15
International journal of project management : the journal of The International Project Management Association
15
Journal of modelling in management
15
Journal of the Academy of Marketing Science
15
Research journal of business management
15
Tourism analysis : an interdisciplinary tourism & hospitality journal
15
International journal of innovation management
14
International journal of internet marketing and advertising : IJIMA
14
Journal of information & knowledge management : JIKM
14
Journal of marketing management : MM
14
The international journal of logistics management
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
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ECONIS (ZBW)
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1
Antecedents and optimal industrial customers on cloud services adoption
Chen, Lily Shui-Lien
;
Chen, June-Hong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 606-632
Persistent link: https://www.econbiz.de/10012586850
Saved in:
2
Multidimensional social capital in new ventures
Vila, Jose Enrique
;
Fornoni, Mariel
;
Palacios, Daniel
- In:
The service industries journal
33
(
2013
)
9/10
,
pp. 820-832
Persistent link: https://www.econbiz.de/10009771263
Saved in:
3
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
4
User acceptance of "near field communication" mobile phone service : an investigation based on the "unified theory of acceptance and use of technology" model
Chen, Kai-ying
;
Chang, Meng-lin
- In:
The service industries journal
33
(
2013
)
6
,
pp. 609-623
Persistent link: https://www.econbiz.de/10009758756
Saved in:
5
Do innovators perform aboad? : findings from two producer's service sectors
Castro-Lucas, Cristina
;
Diallo, Mbaye Fall
;
Léo, …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 392-408
Persistent link: https://www.econbiz.de/10009732859
Saved in:
6
Unravelling the impact of psychological empowerment on customer service behaviours as a consequence of "leader-member exchange"
Kang, Dae-seok
;
Stewart, Jim
;
Kim, Hayeon
;
Lim, Jung-chul
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1791-1809
Persistent link: https://www.econbiz.de/10009581426
Saved in:
7
Balancing the scales : recovering from service failures depends on the psychological distance of consumers
Lii, Yuan-shuh
;
Pant, Anurag
;
Lee, Monle
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1775-1790
Persistent link: https://www.econbiz.de/10009581429
Saved in:
8
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
9
Physical and social atmospheric effects in hedonic service consumption : customers' roles at sporting events
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1741-1757
Persistent link: https://www.econbiz.de/10009581536
Saved in:
10
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
11
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
12
The influence of organisational context on training success in the restaurant industry
Ballesteros, Jose Luis
;
Da Saá, Petra
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1265-1282
Persistent link: https://www.econbiz.de/10009553153
Saved in:
13
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
14
Effects of culinary employees' role stress on burnout and turnover intention in hotel industry : moderating effects on employees' tenure
Jung, Hyo Sun
;
Yoon, Hye Hyun
;
Kim, Young Joong
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2145-2165
Persistent link: https://www.econbiz.de/10009620246
Saved in:
15
Integrative effects of firms' price and endorsement strategies on consumers' loyalty intention
Shih, Tsui-yii
- In:
The service industries journal
32
(
2012
)
6
,
pp. 981-1005
Persistent link: https://www.econbiz.de/10009538655
Saved in:
16
Gender differences of shoppers in the marketing and management of retail agglomerations
Teller, Christoph
;
Thomson, Jennifer A.
- In:
The service industries journal
32
(
2012
)
6
,
pp. 961-980
Persistent link: https://www.econbiz.de/10009538658
Saved in:
17
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
18
Influence of tourist sector structure on motivations of heritage tourists
Secondi, Luca
;
Meseguer-Santamaría, María Leticia
; …
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1659-1668
Persistent link: https://www.econbiz.de/10009232926
Saved in:
19
Modelling job stress as a mediating role in predicting turnover intention
Chen, Mai-fang
;
Lin, Chieh-peng
;
Lien, Gin-yen
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1327-1345
Persistent link: https://www.econbiz.de/10009154351
Saved in:
20
Medical error reduction : the effect of employee satisfaction with organizational support
Lee, Donhee
;
Lee, Sang M.
;
Schniederjans, Marc J.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1311-1325
Persistent link: https://www.econbiz.de/10009154353
Saved in:
21
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
22
Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A.
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
Saved in:
23
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
24
The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Lee, Shu-cheng
;
Liang, Hueimei
;
Liu, Chang-yung
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2421-2440
Persistent link: https://www.econbiz.de/10008809579
Saved in:
25
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
26
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
27
Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-jui
;
Liang, Rong-da
;
Tung, Wei
;
Chang, …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1247-1263
Persistent link: https://www.econbiz.de/10003802363
Saved in:
28
Strategic orientation and performance measurement model in Taiwan's travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1355-1381
Persistent link: https://www.econbiz.de/10003802431
Saved in:
29
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng
;
Hsiao, Han-Liang
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
Saved in:
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