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subject:"Konsumentenverhalten"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Konsumentenverhalten
Consumer behaviour
4
Customer satisfaction
4
Kundenzufriedenheit
4
Switching behaviour
4
Wechselverhalten
4
Beziehungsmarketing
3
Relationship marketing
3
Switching costs
3
Dienstleistungsqualität
2
Service quality
2
Arbeitszufriedenheit
1
Banks
1
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Corporate reputation
1
Customer loyalty
1
Customer retention
1
Customer service
1
Emotion
1
Emotional stability
1
Ethiopia
1
Firmenimage
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Healthcare industry
1
Hospital
1
Hospitals
1
Image congruence
1
Job satisfaction
1
Krankenhaus
1
Kundenbindung
1
Kundenservice
1
Lieferantenmanagement
1
Longitudinal study
1
Loyalty
1
Löyalty intentions
1
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Article
4
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Article in journal
4
Aufsatz in Zeitschrift
4
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English
4
Author
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Al-Hawari, Mohd Ahmad
1
Chen, Ying-hueih
1
Chih, Wen-hai
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Lien, Che-hui
1
Son, Hee-young
1
Wang, Chang-jhan
1
Wang, Kai-yu
1
Wu, Jyh-jeng
1
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Managing service quality : MSQ ; an international journal
Information economics and policy : IEP
8
Journal of retailing and consumer services
7
Journal of business research : JBR
6
The service industries journal
6
International journal of industrial organization
5
Telecommunications policy : the international journal of digital economy, data sciences and new media
5
CESifo working papers
4
Journal of marketing research : JMR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
The journal of services marketing
4
Bank of England Working Paper
3
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Discussion paper / Centre for Economic Policy Research
3
Gabler Edition Wissenschaft
3
International journal of business information systems : IJBIS
3
International journal of hospitality management
3
Inventi impact: retailing & consumer services
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of industry, competition and trade
3
Journal of retailing
3
Journal of service management
3
Marketing letters : a journal of research in marketing
3
Marketing science
3
Working paper / National Bureau of Economic Research, Inc.
3
Asia Pacific journal of marketing and logistics
2
DICE discussion paper
2
Discussion paper
2
Discussion papers / CEPR
2
Diskussionsschriften / Universität Bern, Departement Volkswirtschaftlehre
2
Economics letters
2
Essays in industrial organization and asset allocation
2
European Sport management quarterly : ESMQ
2
Global business review
2
Information systems management
2
Information systems research : ISR
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
International journal of production economics
2
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ECONIS (ZBW)
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Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
2
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
3
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
4
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
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