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~language:"eng"
~subject:"Kundenzufriedenheit"
~isPartOf:"Journal of service management"
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Kundenzufriedenheit
Beziehungsmarketing
3
Consumer behaviour
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Customer satisfaction
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Relationship marketing
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Switching behaviour
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Switching costs
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El-Manstrly, Dahlia
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Füller, Johann
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Strobl, Andreas
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Journal of service management
Journal of business research : JBR
4
Managing service quality : MSQ ; an international journal
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The journal of business & industrial marketing
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The service industries journal
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Asia Pacific journal of marketing and logistics
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European journal of marketing : EJM
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International journal of business information systems : IJBIS
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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Marketing intelligence & planning
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The journal of applied business research
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The journal of services marketing
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Auditing : a journal of practice & theory
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Bangladesh journal of political economy
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Business and Economic Research : BER
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Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
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Corporate reputation review
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Department of Economics working paper
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Electronic markets : the international journal on networked business
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EuroMed journal of business
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European business review
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European management journal
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Global business review
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Human systems management : HSM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information systems management
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International journal of bank marketing
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International journal of business excellence : IJBEX
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International journal of business performance and supply chain modelling : IJBPSCM
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International journal of electronic marketing and retailing : IJEMR
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The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
2
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
3
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
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