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~type_genre:"Collection of articles written by one author"
~type_genre:"Ratgeber"
~subject:"Consumer behaviour"
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Consumer behaviour
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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2
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
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2018
Persistent link: https://www.econbiz.de/10012020297
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3
Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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4
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
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2016
Persistent link: https://www.econbiz.de/10011686853
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5
Managing customer service
Institute of Leadership and Management <London>
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2016
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Fifth edition
Persistent link: https://www.econbiz.de/10011774513
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6
Mit Service Menschen begeistern : Service-CRM-Magazin
Weiden : Samhammer AG, MM PR GmbH
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2008 - 2009,1; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003772547
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7
Professionelles Verkaufen : Kundenerwartungen erkennen, Verkaufsgespräche positiv gestalten, Abschlüsse erreichen, richtig kommunizieren
Jachens, Thomas H.
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2007
-
2. Aufl.
Persistent link: https://www.econbiz.de/10003456581
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