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isPartOf:"Customer Experience : Forum Dienstleistungsmanagement"
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Event marketing
4
Event-Marketing
4
Telecommunications industry
4
Telekommunikationssektor
4
Telecommunications market
2
Telekommunikationsmarkt
2
Beziehungsmarketing
1
Customer service
1
Deutschland
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Deutschsprachiger Raum
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Dienstleistungsqualität
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Erfolgsfaktor
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German-speaking countries
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Germany
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Kundenservice
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Mobile communications
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Mobilkommunikation
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Relationship marketing
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Service quality
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Success factor
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Vodafone D2 GmbH
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Hauk, Joachim
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Heumann, Christian
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Hummel, Christoph
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Kannler, Jens
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Nguyen, Pascal
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Pick, Doreén
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Pupillo, Nadja
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Schulz, Carsten
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Wangenheim, Florian von
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Customer Experience : Forum Dienstleistungsmanagement
Telecommunications policy : the international journal of digital economy, data sciences and new media
83
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Human Resource Management International Digest
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Services marketing quarterly
10
Business history
9
Industrial and corporate change
9
International journal of business excellence
9
Working paper
9
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
European Business Review
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
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ECONIS (ZBW)
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Kundenserviceintegration als Erfolgsbaustein eines Customer Experience Management-Ansatzes im Telekommunikationssektor
Pick, Doreén
;
Kannler, Jens
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 107-132)
.
2012
Persistent link: https://www.econbiz.de/10009549637
Saved in:
2
Customer Experience Management in der Praxis : State-of-the-Art in der Telekommunikationsindustrie
Hummel, Christoph
;
Heumann, Christian
;
Wangenheim, …
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 407-424)
.
2012
Persistent link: https://www.econbiz.de/10009550650
Saved in:
3
Customer Experience Management für Telekommunikationsunternehmen
Hauk, Joachim
;
Schulz, Carsten
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 385-405)
.
2012
Persistent link: https://www.econbiz.de/10009550651
Saved in:
4
Branded Moments : vom zufälligen Kundenerlebnis zur aktiven Gestaltung von Wow-Momenten in der Kundeninteraktion bei Vodafone Deutschland
Nguyen, Pascal
;
Pupillo, Nadja
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 317-330)
.
2012
Persistent link: https://www.econbiz.de/10009550659
Saved in:
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