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~person:"Lin, Wen-bao"
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6
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Dienstleistungsqualität
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Service quality
5
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3
Beziehungsmarketing
3
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Taiwan
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Lin, Wen-bao
Xu, Zeshui
46
Mahapatra, Siba Sankar
34
Tavana, Madjid
34
Datta, Saurav
28
Hatami-Marbini, Adel
27
Dinçer, Hasan
24
Betti, Gianni
23
Kant, Ravi
23
Yüksel, Serhat
21
Zavadskas, Edmundas Kazimieras
20
Liao, Huchang
19
Stahlecker, Peter
19
Gil Lafuente, Ana María
18
Kahraman, Cengiz
18
Chen, Xiaohong
17
Huarng, Kun-Huang
16
Tseng, Minglang
16
Azadeh, Mohammad Ali
15
Kumar, Dinesh
15
Rommelfanger, Heinrich
15
Saati, Saber
15
Singh, Rajesh K.
15
Dimitrov, Dinko
14
Emrouznejad, Ali
14
Spengler, Thomas
14
Yu, Tiffany Hui-Kuang
14
Zopounidis, Constantin
14
Giovanis, Eleftherios
13
Vinodh, S.
13
Kumar, Pradeep
12
Mastroleo, Giovanni
12
Wu, Kuo-Jui
12
Arnold, Bernhard
11
Belhadj, Besma
11
Deveci, Muhammet
11
Maiti, Manoranjan
11
Meng, Fanyong
11
Pamucar, Dragan
11
Pedrycz, Witold
11
Ramík, Jaroslav
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The service industries journal
4
International journal of commerce and management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
6
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1
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Saved in:
2
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
3
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Saved in:
4
Establishment of an experience value model
Lin, Wen-bao
- In:
International journal of commerce and management
20
(
2010
)
2
,
pp. 151-166
Persistent link: https://www.econbiz.de/10008651892
Saved in:
5
Service recovery model : the integrated view
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
Saved in:
6
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
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