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~person:"Homburg, Christian"
~subject:"Complaint management"
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Complaint management
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Theory
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Kundenzufriedenheit
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Supplier relationship management
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Homburg, Christian
Mattila, Anna S.
17
Roschk, Holger
9
Gelbrich, Katja
8
McColl-Kennedy, Janet R.
7
Balaji, M. S.
6
Jang, Soocheong
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Robertson, Nichola
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Cai, Ruiying
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Day, Ralph L.
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Grégoire, Yany
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Matos, Celso Augusto de
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Miao, Li
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Svensson, Göran
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Tsarenko, Yelena
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Ding Hooi Ting
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Harun, Ahasan
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Hogreve, Jens
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Hunt, H. Keith
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Patterson, Paul G.
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Ro, Heejung
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Strizhakova, Yuliya
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Wan, Lisa C.
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Weber, Karin
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Zaugg, Alexandra Daniela
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Gijón, Covadonga
3
Hanks, Lydia
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Harris, Lloyd C.
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Die Betriebswirtschaft : DBW
1
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ECONIS (ZBW)
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Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
1
,
pp. 41-74
Persistent link: https://www.econbiz.de/10003412550
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2
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
3
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
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