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~subject:"Konsumentenverhalten"
~subject:"Emotion"
~person:"Verhoef, Peter C."
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Konsumentenverhalten
Emotion
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
9
Consumer behaviour
9
Relationship marketing
9
Dienstleistungsqualität
7
Service quality
7
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4
Marketingmanagement
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public transport
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Verhoef, Peter C.
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
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13
Aksoy, Lerzan
12
Balaji, M. S.
12
Barnes, Donald C.
12
Gustafsson, Anders
12
Huber, Frank
12
Klaus, Philipp
12
Prybutok, Victor R.
11
Quach, Sara
11
Wu, Luorong
11
Bang, Nguyen
10
Rather, Raouf Ahmad
10
Ryu, Kisang
10
Ahn, Jiseon
9
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
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Kim, Jinkyung Jenny
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Kim, Woo Gon
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Lee, Choong-Ki
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Qu, Hailin
9
Sreejesh, S.
9
Xu, Xun
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Journal of retailing
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing accountability for marketing and non-marketing outcomes
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Universia business review : UBR
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ECONIS (ZBW)
9
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1
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
2
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
3
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
4
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
5
The moderating role of shopping trip type in store satisfaction formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of business research : JBR
78
(
2017
),
pp. 133-142
Persistent link: https://www.econbiz.de/10011736263
Saved in:
6
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
7
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
Saved in:
8
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
9
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
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