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~isPartOf:"International journal of hospitality management"
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Salespeople
7
Verkaufspersonal
7
Beziehungsmarketing
5
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Arbeitszufriedenheit
4
Customer service
4
Job satisfaction
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International journal of hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
104
Journal of personal selling & sales management
72
Journal of business research : JBR
67
The journal of personal selling & sales management : JPSSM
46
The journal of business & industrial marketing
42
Journal of the Academy of Marketing Science
28
Journal of retailing and consumer services
27
Journal of business-to-business marketing
24
SpringerLink / Bücher
22
Journal of marketing
17
Journal of retailing
15
Journal of marketing theory and practice : JMTP
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of marketing education : JME
11
Journal of service research
11
Journal of marketing theory and practice
10
European journal of marketing
9
Journal of business ethics : JOBE
9
The Oxford handbook of strategic sales and sales management
9
Asia Pacific journal of marketing and logistics
8
Journal of marketing research
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of marketing research : JMR
7
Springer eBook Collection / Business and Economics
7
International journal of retail & distribution management
6
Journal of service research : JSR
6
Marketing intelligence & planning
6
Marketing letters : a journal of research in marketing
6
European journal of marketing : EJM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
The marketing review
5
Journal of marketing analytics : JMA
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of service theory and practice
4
Market : review for marketing theory and practice
4
Vision : the journal of business perspective
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of bank marketing
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ECONIS (ZBW)
7
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1
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
2
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
4
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
5
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
6
Airbnb's effect on hotel sales growth
Blal, Inès
;
Singal, Manisha
;
Templin, Jonathan
- In:
International journal of hospitality management
73
(
2018
),
pp. 85-92
Persistent link: https://www.econbiz.de/10011886692
Saved in:
7
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
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