//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~subject:"Customer incivility"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Vertriebsmitarbeiter"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer incivility
Salespeople
7
Verkaufspersonal
7
Beziehungsmarketing
5
Relationship marketing
5
Arbeitszufriedenheit
4
Customer service
4
Job satisfaction
4
Kundenservice
4
Arbeitsverhalten
3
Dienstleistungsqualität
3
Emotion
3
Employee retention
3
Hotel industry
3
Hotellerie
3
Mitarbeiterbindung
3
Service quality
3
Tourism employees
3
Tourismusberufe
3
Work behaviour
3
Burnout
2
Customer satisfaction
2
Frontline employee
2
Kundenzufriedenheit
2
Stress
2
Work stress
2
Absatz
1
Airbnb
1
Anforderungsprofil
1
Anger
1
Arbeitsbeziehungen
1
Arbeitskräfte
1
Arbeitsmobilität
1
Beschwerdemanagement
1
Betriebsklima
1
Brand authenticity (BA)
1
Brand management
1
Brand-value fit (BVF)
1
Cognition
1
Cognitive appraisal theory
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Bonn, Mark Andrew
1
Cheng, Bao
1
Cho, Meehee
1
Han, Su-Jin
1
Lau, Virginia Meng-Chan
1
Li, Shanshi
1
Scott, Noel
1
Yang, Fiona X.
1
Zhan, Jueying
1
more ...
less ...
Published in...
All
International journal of hospitality management
Chinese management studies
1
Journal of hospitality marketing & management
1
Journal of service theory and practice
1
Service business
1
Tourism management : research, policies, practice
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
2
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
3
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->