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subject:"Dienstleistungsqualität"
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Building consumer-brand relationship in luxury brand management
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Negative customer experience in lifestyle hotels : a netnography perspective
Santos, Manoel Vitor
;
Brandão, Amélia Maria Pinto da Cunha
- In:
Building consumer-brand relationship in luxury brand …
,
(pp. 126-157)
.
2021
Persistent link: https://www.econbiz.de/10012517946
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2
Customer responses to waits for online banking service delivery
Demoulin, Nathalie T. M.
;
Djelassi, Souad
- In:
International journal of retail & distribution management
41
(
2013
)
6
,
pp. 442-460
Persistent link: https://www.econbiz.de/10009770727
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3
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
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4
Culture and service-related positive disconfirmations : an application of travel blog analysis
Magnini, Vincent P.
;
Kara, Derya
;
Crotts, John C.
; …
- In:
Journal of vacation marketing : an international journal
18
(
2012
)
3
,
pp. 251-257
Persistent link: https://www.econbiz.de/10009580673
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5
Experience marketing : an empirical investigation
Ismail, Ahmed Rageh
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 167-201
Persistent link: https://www.econbiz.de/10009356099
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6
Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment : the moderating role of purchase task
Wang, Yong Jian
;
Hernandez, Monica D.
;
Minor, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 935-942
Persistent link: https://www.econbiz.de/10008652178
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