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~person:"McAdam, Rodney"
~subject:"Performance management"
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Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
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ECONIS (ZBW)
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knowledge
management
for improving performance in call centre service delivery
Pandey, Pushkal
;
Moffett, Sandra
;
McAdam, Rodney
-
2011
Persistent link: https://www.econbiz.de/10009717415
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