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~language:"eng"
~language:"spa"
~type_genre:"Article in journal"
~subject:"Consumer behaviour"
~subject:"Satisfaction"
~isPartOf:"The journal of services marketing"
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Consumer behaviour
Satisfaction
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
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56
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52
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Services marketing
50
Emotion
45
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43
Complaint management
43
Well-being
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Social Web
34
Social web
34
Einzelhandel
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33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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277
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Article in journal
Aufsatz in Zeitschrift
279
Collection of articles of several authors
2
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2
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Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Mulcahy, Rory
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gilboa, Shaked
2
Giraldo, Mario
2
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2
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2
Hale, Dena
2
Hammedi, Wafa
2
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2
Jang, Soocheong
2
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2
Kim, Namwoon
2
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The journal of services marketing
Journal of retailing and consumer services
1,945
Journal of business research : JBR
1,944
International journal of hospitality management
765
International journal of consumer studies
731
Psychology & marketing
641
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
Asia Pacific journal of marketing and logistics
397
The journal of product & brand management
395
European journal of marketing : EJM
353
The journal of brand management : an international journal
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
347
Journal of marketing research : JMR
345
Tourism management : research, policies, practice
336
Management science : journal of the Institute for Operations Research and the Management Sciences
327
Journal of travel and tourism marketing
324
Journal of economic psychology : research in economic psychology and behavioral economics
316
Journal of international consumer marketing
312
Journal of marketing management : MM
307
Journal of retailing
306
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
295
International journal of retail & distribution management
292
Marketing letters : a journal of research in marketing
291
The journal of consumer marketing
288
Journal of consumer behaviour : an international research review
285
Journal of fashion marketing and management
285
Journal of marketing communications
282
Journal of economic behavior & organization : JEBO
280
Journal of business ethics : JOBE
277
Journal of marketing
277
International journal of contemporary hospitality management
276
Technological forecasting & social change : an international journal
276
The international review of retail, distribution and consumer research
276
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Cogent business & management
270
Journal of the Academy of Marketing Science
268
Journal of hospitality marketing & management
250
Marketing intelligence & planning
244
Food policy : economics planning and politics of food and agriculture
243
Young consumers : insight and ideas for responsible marketers
242
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ECONIS (ZBW)
279
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1
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10
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279
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1
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: services that enable well-being of the human species
Hammedi, Wafa
;
Parkinson, Joy
;
Patrício, Lia
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10014473607
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
7
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
8
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
9
Research note : conceptualizing agentic luxury in luxury services
Holmqvist, Jonas
;
Wirtz, Jochen
;
Issandou, Amandine
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1113-1119
Persistent link: https://www.econbiz.de/10014473532
Saved in:
10
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
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