//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
~type_genre:"Article in journal"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Intereconomics : review of European economic policy"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
2,057
Konsumentenverhalten
2,056
EU countries
1,382
EU-Staaten
1,382
Relationship marketing
978
Beziehungsmarketing
977
Lieferantenmanagement
847
Supplier relationship management
847
Welt
692
World
692
Einzelhandel
687
Retail trade
687
USA
598
Business-to-business marketing
597
B-to-B-Marketing
595
United States
571
Entwicklungsländer
566
Deutschland
532
Developing countries
500
Customer satisfaction
490
Germany
442
Innovation
426
Business network
412
Unternehmensnetzwerk
411
Online retailing
401
Online-Handel
401
Brand management
392
Markenführung
392
Service quality
389
Dienstleistungsqualität
388
Theory
386
Theorie
382
Marketing management
317
Marketingmanagement
317
Social Web
313
Social web
313
Brand image
306
Markenimage
306
E-commerce
298
more ...
less ...
Online availability
All
Undetermined
351
Free
3
Type of publication
All
Article
488
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
488
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
All
English
Author
All
Söderlund, Magnus
12
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Mortimer, Gary
4
Poncin, Ingrid
4
Quach, Sara
4
Ashill, Nicholas J.
3
Bala, Pradip Kumar
3
Bilgihan, Anil
3
Borges, Adilson
3
Casidy, Riza
3
Chakraborty, Shibashish
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Khan, M. Sajid
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Agnihotri, Raj
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
Intereconomics : review of European economic policy
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Cogent business & management
98
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
77
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
more ...
less ...
Source
All
ECONIS (ZBW)
488
Showing
1
-
10
of
488
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
6
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
7
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
8
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
9
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
10
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->