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~language:"eng"
~type_genre:"Article in journal"
~type_genre:"Case study"
~subject:"Firm performance"
~subject:"Measurement"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Firm performance
Measurement
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
46
quality management
46
Business process management
45
Prozessmanagement
45
Innovation management
41
Innovationsmanagement
41
Knowledge management
40
Wissensmanagement
40
Spain
38
Spanien
38
Learning organization
37
Lernende Organisation
37
Industrie
36
Manufacturing industries
36
Messung
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Article
113
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Article in journal
Case study
Aufsatz in Zeitschrift
113
Conference paper
11
Konferenzbeitrag
11
Fallstudie
2
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English
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Dahlgaard, Jens Jörn
4
Bagur-Femenías, Llorenç
3
Chopra, Parvesh K.
3
Evans, James R.
3
Kanji, Gopal K.
3
Perramon, Jordi
3
Wayhan, Victor B.
3
Asif, Muhammad
2
Balderson, Erica L.
2
Casadesús, Martí
2
Delić, Milan
2
Ghasem Rezaei
2
He, Zhen
2
Kamberović, Bato
2
Khumawala, Basheer M.
2
Lin, Ying-fen
2
Psomas, Evangelos
2
Radlovački, Vladan
2
Sadeghi, Laleh
2
Shaio Yan Huang
2
Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Wu, Shwu-Ing
2
Zhang, Min
2
Abbas Mardani
1
Abdul Kadar Muhammad Masum
1
Abebe, Birhanu Beshah
1
Afazeli, Siamack
1
Albayrak, Tahir
1
Alič, Milena
1
Almani, Ahmad
1
Alsmadi, Majed
1
Altuntas, Serkan
1
Amat Salas, Oriol
1
Arauz, Rita
1
Araújo, Maria
1
Aslan Amat Senin
1
Augusto, Mário Gomes
1
Awaluddin Bin Mohamed Shaharou
1
Awaluddin Mohamed Shaharoun
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
760
Strategic management journal
305
Cogent business & management
265
Small business economics : an entrepreneurship journal
224
Industrial marketing management : the international journal for industrial and high-tech firms
221
Journal of business ethics : JOBE
220
Applied economics
213
International business review : the official journal of the European International Business Academy
206
International journal of production economics
203
Technological forecasting & social change : an international journal
199
The journal of corporate finance : contracting, governance and organization
178
International journal of economics and finance
169
International journal of hospitality management
169
Journal of banking & finance
169
Applied economics letters
162
Finance research letters
153
Management decision : MD
149
The international journal of human resource management
144
International journal of economics and financial issues : IJEFI
143
Journal of business venturing
140
Journal of Asian finance, economics and business : JAFEB
136
Pacific-Basin finance journal
132
Journal of risk and financial management : JRFM
130
Journal of world business : JWB
129
International journal of innovation management
125
Insurance / Mathematics & economics
124
Economics letters
122
International entrepreneurship and management journal
121
Research policy : policy, management and economic studies of science, technology and innovation
121
International review of economics & finance : IREF
112
International review of financial analysis
111
Management science : journal of the Institute for Operations Research and the Management Sciences
108
Research in international business and finance
106
Technology analysis & strategic management
106
Corporate social responsibility and environmental management
105
International journal of entrepreneurship and small business
104
Long range planning : LRP ; international journal of strategic management
103
Business strategy and the environment
102
European management journal
100
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ECONIS (ZBW)
113
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1
A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea
Song, Haegeun
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011854033
Saved in:
2
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
3
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
4
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
5
The relationship between corporate innovation and performance
Shaio Yan Huang
;
Chiu, An An
;
Lin, Chi-Chen
;
Chen, Tai-Lin
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10011854074
Saved in:
6
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
7
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
8
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
9
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
10
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
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