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~language:"eng"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~person:"Chebat, Jean-Charles"
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Consumer behaviour
9
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9
Einkaufszentrum
7
Shopping center
7
Customer satisfaction
6
Emotion
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
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Online-Handel
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Mehrbändiges Werk
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25
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Chebat, Jean-Charles
Laroche, Michel
43
Huarng, Kun-Huang
38
Ko, Eunju
35
Parida, Vinit
34
Oghazi, Pejvak
33
Pereira, Vijay
31
Lindgreen, Adam
29
Sharma, Piyush
29
Woodside, Arch G.
28
Wincent, Joakim
27
Kraus, Sascha
26
Vrontis, Demetris
26
Dwivedi, Yogesh Kumar
24
Foroudi, Pantea
23
Paul, Justin
22
Valette-Florence, Pierre
21
Dhir, Amandeep
20
Gustafsson, Anders
20
Melé Carné, Domènec
20
Babin, Barry J.
19
Bartikowski, Boris
19
Diamantopoulos, Adamantios
19
Gupta, Suraksha
19
Kumar, Satish
19
Melewar, T. C.
19
Bouncken, Ricarda B.
18
Du, Xingqiang
18
Jo, Hoje
18
Johnston, Wesley J.
18
Malik, Ashish
18
Yu, Tiffany Hui-Kuang
18
Adomako, Samuel
17
Cleveland, Mark
17
Freeman, R. Edward
17
Kim, Kyung Hoon
17
Patel, Pankaj
17
Richard, Marie-Odile
17
Vitell, Scott J.
17
Walsh, Gianfranco
17
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Journal of business ethics : JOBE
Journal of business research : JBR
Journal of retailing and consumer services
12
International journal of quality and service sciences
2
Journal of fashion marketing and management
2
Journal of marketing theory and practice
2
Journal of retailing
2
AMS review : official publication of the Academy of Marketing Science
1
Journal of consumer affairs : official publication of the American Council on Consumer Interests
1
Journal of consumer behaviour : an international research review
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of international consumer marketing
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Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Review of marketing science
1
Social indicators research : an international and interdisciplinary journal for quality-of-life measurement
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ECONIS (ZBW)
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Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
2
Why male and female shoppers do not see mall loyalty through the same lens? : the mediating role of self-congruity
Haj-Salem, Narjes
;
Chebat, Jean-Charles
;
Michon, Richard
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1219-1227
Persistent link: https://www.econbiz.de/10011440315
Saved in:
3
"In-group love and out-group hate?" : a cross cultural study on customers' revenge, avoidance and forgiveness behaviors
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 487-499
Persistent link: https://www.econbiz.de/10010495372
Saved in:
4
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
5
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
6
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
7
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
8
Resist or comply : promoting responsible gambling among youth
Lemarié, Linda
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 137-140
Persistent link: https://www.econbiz.de/10009720374
Saved in:
9
Health marketing : toward an integrative perspective
Crié, Dominique
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 123-126
Persistent link: https://www.econbiz.de/10009720379
Saved in:
10
Special section: Health marketing
Crié, Dominique
(
contributor
); …
- In:
Journal of business research : JBR
66
(
2013
)
1
,
pp. 123-144
Persistent link: https://www.econbiz.de/10009720380
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