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Innovation in education has been heavily focused on pedagogical, technological, or regulatory elements, while service innovation relates to other elements involving interpersonal and community co-production too. This paper provides a conceptual framework to understand innovation in education...
Persistent link: https://www.econbiz.de/10013199323
This study aims to resolve the difficult problem of manufacturers’ service outsourcing strategy decision-making, with services divided into two types: hygienic and motivational. We build a value creation model for the manufacturer, service contractor, and customer under different outsourcing...
Persistent link: https://www.econbiz.de/10013273052
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Um von dem Wachstum des Logistikdienstleistungsmarktes zu profitieren, sich vom harten Preiswettkampf zu lösen und Kunden nachhaltig an sich zu binden, müssen insbesondere die Anbieter komplexer, kundenindividueller Kontraktlogistikleistungen ihre Fähigkeit steigern, neue Servicekonzepte...
Persistent link: https://www.econbiz.de/10014428282
Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...
Persistent link: https://www.econbiz.de/10015066169
With progressions in technology and high demand for value, business model designs based on cooperative systems are essential for innovative manufacturing servitization. Previous studies, which focused on product innovation or specific industries, either lacked standardized steps or promoted...
Persistent link: https://www.econbiz.de/10012666043
Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...
Persistent link: https://www.econbiz.de/10012603845
The immediate need for servitization and digital technologies like the Internet of Things (IoT), cloud computing and predictive analysis must be addressed in manufacturing industries. This research aims to analyze the impact of manufacturing services transformation management from traditional...
Persistent link: https://www.econbiz.de/10014506563
This contribution develops critique from analysing forms of misconduct by knowledge-intensive business services (KIBS) firms, especially the largest, globally located and client-interactive on all five continents. Management consultancy infractions range from supplying spurious advice, to...
Persistent link: https://www.econbiz.de/10014518745