The COVID-19 crisis has shone a spotlight on the importance of eGovernment. Across the EU, citizens who are unable to leave their homes have been wholly dependent on the digital delivery of public services. From running a business, to seeking justice on a small claim, to enrolling in education,...

The present report - called the Background Report - is the extensive overview of the benchmark assessment, which aims to deliver an impactful study on eGovernment. This report is complemented by the shorter Insight Report, which presents the key findings. Additional country factsheets provide...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

This document is the eGovernment Benchmark Method Paper 2020-2023, which is the result of a method consultation (October 2019), a method workshop (February 2020) and Member State reflections on the basis of the method revision document (shared in April 2020). It also include refinements on...