eGovernment benchmark 2020 : eGovernment that works for the people : executive summary

The COVID-19 crisis has shone a spotlight on the importance of eGovernment. Across the EU, citizens who are unable to leave their homes have been wholly dependent on the digital delivery of public services. From running a business, to seeking justice on a small claim, to enrolling in education, dayto- day life has moved online for hundreds of thousands of people. The crisis has thus highlighted the importance of the yearly eGovernment Benchmark assessment, which is summarised in this report. This report, like its predecessors, provides a comprehensive, datadriven, evaluation of progress in the digital provision of public services across the 36 countries measured. It benchmarks countries against the availability and characteristics of digital public services. It allows participating countries to better understand where they stand, where their strengths lie and where they could fare better.