1992 veröffentlichten Kaplan und Norton in der Harvard Business Review ihren grundlegenden Artikel zur Balanced Scorecard (BSC). Seitdem macht ihr Ansatz als neuartiges Kennzahlen- und Managementsystem von sich Reden. Eine der wichtigsten Funktionen der BSC ist die klare Vermittlung der...

The purpose of the present work was to analyse the importance of the use of information systems and technologies in management procedures in the hospital sector. We therefore intended to evidence the effects of the use of the information produced by means of those instruments in the improvement...

Management system standards (MSS), such as ISO standards, TQM, etc. are widely -used standards adopted by millions of organizations worldwide. It is still an unclear question whether these standards are beneficial for an organization, besides the fact that they might be required or expected by...

Purpose: The integrated management system concept has been installed recently in Algerian companies. A theoretical model is proposed which is based on a functional analysis of the systemic approach. This model is a cycle of seven requirements (organization context, leadership, planning, support,...

Purpose: Many global organizations have aligned their strategy and operation via the ISO-based framework of integrated management system (IMS) that allows them to merge quality, environment, health and safety management systems. In such context, having a robust electronic document management...