Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service...

Luxury brands have started to offer consumers the opportunity to customize their exclusive products by making certain aesthetic decisions such as the color, fabric, or cut of their products. A robust finding in the marketing literature is that consumers place a greater value on customized versus...

The service-dominant logic of marketing suggests that customer-oriented innovation should be an essential focus for any firm; however, there is limited literature on the relative impact of customer-oriented innovation on firm performance in comparison with other dimensions of innovation. We...

When will knowledge holders share their knowledge with peers? Several studies suggest that norms of knowledge disclosure encourage knowledge transfer. More recently, scholars have hypothesized that norms of knowledge use may indirectly promote it. In this article, we synthesize a theoretical...

A critical issue has been absent from the conversation on dynamic capabilities: the two seminal papers represent not only different but contradictory understandings of the construct’s core elements. Here, we explore the reasons for this, using author co-citation analysis to inform our...

How do incumbents respond to a market information regime change? We employ literature on product portfolio strategies and capability adaptation to analyze the information regime change induced by the advent of streaming in the U.S. music industry. Our findings highlight first that an information...

In order to understand the organizational sources of continuous innovation, the paper provides an in-depth analysis of a leading company in the hearing aid industry, which showed impressive ability to develop and introduce innovation in the Nineties. Findings focus on three dynamic capabilities...

Building on the vast literature on technological innovation and new product development we propose a “strategic organization” framework to inform future research. The framework focuses on two core constructs: “agents” (external stakeholders and internal members of the firm involved in...

Why do we sanction norm violations? Despite near universal agreement on the role of sanctions for maintaining norms of cooperation, scholars hotly dispute whether individuals sanction based on a rational calculus or because of strong retributive instincts. In this paper we report on a...