The paper examines prioritization in a queuing system and analyzes whether, in the presence of heterogeneous customers and a costly sorting process, it pays to prioritize. In particular, in our model, the task of gathering information to prioritize/sort jobs consumes resources. We investigate a...

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

A service provider/retailer offers ancillary service (e.g. shipping by an online retailer) to two types of customers, impatient and patient, who may be heterogeneous both in their delay sensitivities and service valuations. She can use prioritization and/or strategic delay to differentiate them...

Many firms do not just sell products or services but solutions, integrated combinations of products and services. We analyze the competition between two solution providers (SPs) who sell to taste-heterogeneous customers. We model taste heterogeneity by having three types of customers. Type 1...

Retailers often offer price and quantity promotions to customers during clearance sales. In a price promotion, they offer discounted unit prices. In a quantity promotion, they usually offer a buy-one-get-one free (BOGO) or buy-two-get-one free (BTGO) policy. Under BOGO, customers buying one unit...

This paper examines different car-sharing models offered by ride-hailing firms. In the traditional car-hailing model, customers are served individually by taxis or private cars. In the sharing-only model, all customers are willing to share the ride with other customers. In the hybrid model,...

Problem definition: Rapid innovations in technology have created opportunities for different modes of healthcare delivery including digital services provided via mobile applications (mHealth). mHealth technology has the potential to provide efficient, effective, and patient-centered healthcare...