The authors first review the research indicating that what most negotiating advice focuses on—what should be said or written, and how, and when—amounts to about 7% of communication. The other 93% is nonverbal....and is mostly ignored by proponents of better negotiation. They then set out to...

This research presents a case study of the Traveland franchise network. Following the liquidation of Ansett Airlines, the Traveland franchiser, a subsidiary of Ansett, became insolvent. The case study explores the resulting impact on a sample of the franchisees of the Traveland network....

Managing data privacy is critical for the development of e-commerce. Consumers face a dichotomy between attitude and behavior in sharing information, leading to the privacy paradox. Despite extensive research, scholars are yet to determine a theoretical basis for the privacy paradox. We...