The key challenges in the public sector are to find new ways to operate horizontally between different levels of administration and being prepared sudden changes. The purpose of this paper is merging society in the development of customer-oriented hybrid organization. Methodology is the...

It is known that “Knowledge Management” is associated with significant benefits which can empower organizations in the whole world especially University libraries to get more competitive in their environment. Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) are two...

A dynamic multi-stage decision-theoretic approach is introduced to establish the optimal offset and its incidence, the contract price arising from bargaining, and the scale of the acquisition. A new rationale is suggested for offsets in terms of their role as an insurance devise. Results are...

A dynamic multi-stage decision-theoretic approach is introduced to establish the optimal offset and its incidence, the contract price arising from bargaining, and the scale of the acquisition. A new rationale is suggested for offsets in terms of their role as an insurance devise. Results are...

A dynamic multi-stage decision-theoretic approach is introduced to establish the optimal offset and its incidence, the contract price arising from bargaining, and the scale of the acquisition. A new rationale is suggested for offsets in terms of their role as an insurance devise. Results are...

Following Russia's attack on Ukraine on February 24, 2022, Western countries have been providing military assistance to Ukraine. However, relative to GDP, the support from the small Baltic and Nordic countries has been greater than that of the larger European NATO countries. This article...

Following Russia’s attack on Ukraine on February 24, 2022, Western countries have been providing military assistance to Ukraine. However, relative to GDP, the support from the small Baltic and Nordic countries has been greater than that of the larger European NATO countries. This article...

This study aims to present path the joint performance – how the build dynamic capabilities for public critical asset maintenance. The study examined this by finding out the Sand Cone model and Kano model content linkages to the 20 Finnish largest municipality’s Council’s Action Plans...

This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and...