This paper examines the impact of competencies, psychological capital, new work practices and digital technologies on private sector wages in the Italian economy. It demonstrates ? also considering industry collective bargaining that tends to fix wage levels according to job complexity, moreover...

Mincerian earnings equation, together with achievement tests, educational degrees and measures of cognitive skill are poor indicators of the competencies developed by individuals and, consequently, of the determinants of their wage differentials. The recent literature shows the increasing...

We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do this by...

We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do this by...

The author analyzes the extent to which High Performance Workplace Practices (HPWP) act as a mediating variable between High Performance Work Organization (HPWO) and the economic outcomes of firms in developing workers' key competencies, which include higher order cognition, problem-solving, and...

We link survey and balance sheet data to investigate the extent of complementarity between the introduction of new technology and changes in workplace practices. Across all firms, we find that new technology is complementary with higher work intensity. Similarly, changes in work techniques yield...

The objective of the study is to test the hypothesis that growth in a worker’s competency level is affected by a number of educational, training and workplace features. The focus is on the expressed competencies. Our findings show the strong statistical significance of five variables...