[Abstract]: The contribution of small enterprises to the software industry is marked, but the level of understanding of the ways in which they can survive, grow and improve is limited. In particular, there has been a lack of information on the long-term outcomes of process improvement...

The goal of any modeling activity is a complete and accurate understanding of the real world domain, within the bounds of the problem at hand and keeping in mind the goals of the actors involved. High quality representations are critical to that understanding. This paper proposes a comprehensive...