This paper investigates the price and service rate decisions in a customer-intensive service in an M/M/1 queue system under the influence of social interactions, where a higher value of the service is perceived if more customers purchase the service. The customer-intensive nature of the service...

This work studies the optimal pricing strategy in a discrete-time Geo/Geo/1 queuing system under the sojourn time-dependent reward. We consider two types of pricing schemes. The first one is called the ex-post payment scheme where the server charges a price that is proportional to the time a...

Classical models of service systems with rational and strategic customers assume queues to be either fully visible or invisible. In practice, however, most queues are only "partially visible" or "opaque", in the sense that customers are not able to discern precise queue length upon arrival. This...

During pandemic seasons, queueing management that prevents customers in service systems from interacting with each other can be effective in reducing their risk of infection. In this paper, we aim to understand how queueing topologies and flow control policies influence customers' infection risk...

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...