Servicerobotern wird grosses Potenzial am PoS zugesprochen, Voraussetzung ist aber die Kundenakzeptanz. Die vorliegende Studie zeigt, dass diese massgeblich von der Interaktionsqualität, dem wahrgenommenen Nutzen und – überraschenderweise – vor allem dem wahrgenommenen Spass an der...

The use of service robots in retailing has been steadily gaining momentum over the past decade. Research has primarily focused on customer adoption. However, without addressing the reservations of frontstage employees, an effective adoption of service robots will not happen. This study presents...

Connections between interindividual differences and people’s behavior has been widely researched in various contexts, often by using top-down group comparisons to explain interindividual differences. In contrast, in this study, we apply a bottom-up approach in which we identify meaningful...

This paper aims at reexamining the construction of indicators of standards of living, by focussing on the challenges raised by the subjectivity and the multidimensionality of living conditions. For that purpose, we propose to apply Choquet integral-based multiattribute value theory to the...

The application of multi-attribute utility theory whose aggregation process is based on the Choquet integral requires the prior identification of a capacity. The main approaches to capacity identification proposed in the literature are reviewed and their advantages and inconveniences are...

The application of multi-attribute utility theory whose aggregation process is based on the Choquet integral requires the prior identification of a capacity. The main approaches to capacity identification proposed in the literature are reviewed and their advantages and inconveniences are...

Effective teaming depends on the abilities and attributes of the team members, and also on the the context of the organization and group. The importance of team member attributes varies with domain and within a profession. Team managers may display different preferences as to the ideal...