We have conducted a survey research to measure the perception of the Genevese population regarding the problem of information overload. The sample size is 581. Main findings indicate that information overload is a real concern in Geneva and seems to affect the efficiency of companies. Themes...

Travelers have to handle with various risks and uncertainties by themselves or they can ask a travel agent to act on their behalf in order to minimize and/or to solve them. We believe that the new nature of the activities that could be offered by the travel agencies would rather be a risk...

We have conducted a survey research to measure the perception of Genevese regarding the problem of information overload. The sample size is 581. Main findings indicate that information overload is a real concern in Geneva and seems to affect the efficiency of companies. Themes like sources and...

Due to the intangible nature of services, classical control approaches might not provide the relevant safeguards to enable the service company to reach its objectives. Typically, services results from an experience whose value and quality are complex to measure. Additional difficulties arise...

The report is intended to every person who wish to learn more about the logistics of drinkable water. It also presents the results of a survey research about attitudes and behaviors of people consumming bottle waters as well as tap water

Needs and expectations of customers in pre- and after-sales stages in the e-commerce purchase process in the luxury products sector are not well known and defined. We were interested in discovering the opinions of customers concerning the role of internet in the pre- and after-sales stages of...

Most models of production planning based on mathematical programming tend to assume constant technical coefficients. This assumption is realistic when the production is based on machines as it is the case in manufacturing. On the other hand, production planning in the service sector involves...

There is no doubt that the current century is an era of environmental awareness which will require meeting the growing demands by means of a set of generating technologies, while minimising Greenhouse Gas emissions. Provided that technologies alone could not solve the problem, we have integrated...

We have conducted a survey research to measure the perception of Geneva working population regarding the importance of know-how and work experience in service production. The sample size is 678. Main findings indicate that know-how sharing is best made through day by day working and during...