Brands represent a significant share of a firm's value. While a brand's value has always been dependent on acceptance and interaction between consumers, so far, academic literature has not revealed a suitable metric to capture the complex social nature of brands. Especially, due to today's...

Although companies that sell products such as automobiles can easily track down their clients, companies that produce consumer goods usually lose direct contact with their customers at the retailer’s cash register. This anonymity results in the obligation to communicate any product failure...

In today’s media ecosystem, advertisers face the challenge to create ad campaigns with the ability to engage consumers and ultimately increase conversions. Hence, they need guidance on how to design promising ad copies and on which websites to deliver these ads. In this study, the authors...