This article compares the effects of factors influencing residents’ perceptions toward tourism development in urban and rural World Heritage Sites (WHSs). This study has been conducted in the rural Lenggong and urban George Town WHSs in Malaysia. Partial least squares–structural equation...

Objective – Changing environment in the business world is affecting business and the advent of the Internet has also had an enduring effect in the way companies do business. In ensuring the continued survival of a company it becomes imperative that a company develop a loyal customer base. The...

Objective – The Research and Development (R&D) projects of medical devices are unique, partly due to the lengthy regulatory process to obtain new product approval depending on the device's risk category and clinical trials required. Despite the establishment of multiple control mechanisms in...

This paper examines a framework for facilitating the implementation of City Development Strategy (CDS). Two facets of this framework are explored; factors deduced from previous CDS experiences as having an influence on strategy implementation, and the balanced scorecard (BSC), which is a method...

With the remarkable progress made in the field of artificial intelligence, there is growing concern about the possibility of robots posing a threat or danger to humans and the robot is crowding more and more people out of their jobs. The epidemic period also witnessed an unparalleled increase in...

Economic value has moved beyond delivering quality services to include distinctive brand experiences. Brand experiences are vital in developing brand loyalty and achieving business sustainability. Business performance, in particular, is influenced by customer loyalty directly through purchase...