Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Year of publication: |
2024
|
---|---|
Authors: | Osakwe, Christian Nedu ; Říha, David ; Elgammal, Islam Mahmoud Yousef ; Ramayah T. |
Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 52.2024, 13, p. 103-120
|
Subject: | Cognitive-affective-normative theory | Generation Z | NCA | SEM | Service requests | Service robots | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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