This study aims to identify the causes, outcomes, and coping strategies of academic stress among undergraduates. Using a sample of 480 business students from eight universities in Klang Valley, results reveal that the major causes of academic stress are due to conflicts and pressures that...

Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty. A structural...