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The impact of quality manageme...
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Hotel industry
32
Hotellerie
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Hospital
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Krankenhaus
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Quality management
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Qualitätsmanagement
19
Consumer behaviour
17
Konsumentenverhalten
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Dienstleistungsqualität
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Service quality
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Claver Cortés, Enrique
4
Marco Lajara, Bartolomé
4
Zaragoza-Sáez, Patrocinio del Carmen
4
Úbeda García, Mercedes
4
Dhir, Amandeep
2
Gallan, Andrew S.
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Alfakhri, Demah
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Aloini, Davide
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Blanco-Oliver, Antonio
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Journal of business research : JBR
International journal of hospitality management
765
International journal of contemporary hospitality management
347
Tourism management : research, policies, practice
243
Total quality management & business excellence
238
SpringerLink / Bücher
226
The TQM journal : the international review of organizational improvement
225
International journal of quality & reliability management
206
International journal of production research
197
Journal of hospitality marketing & management
192
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
175
International journal of productivity and quality management : IJPQM
166
European journal of operational research : EJOR
149
Health care management review : HCM review
146
Discussion paper / Centre for Economic Policy Research
139
International journal of production economics
137
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Working paper / National Bureau of Economic Research, Inc.
122
Tourism management perspectives : TMP
116
Tourism economics : the business and finance of tourism and recreation
107
Journal of health organization and management
97
Journal of hospitality and tourism insights
95
Management science : journal of the Institute for Operations Research and the Management Sciences
88
Journal of health economics
84
Journal of travel and tourism marketing
82
Springer eBook Collection
82
Health care management science
80
Discussion papers / CEPR
77
Quality management journal : QMJ
72
Technological forecasting & social change : an international journal
60
International journal of six sigma and competitive advantage : IJSSCA
59
CEPR Discussion Papers
57
Socio-economic planning sciences : the international journal of public sector decision-making
56
The Cornell hospitality quarterly
55
Service business
54
Applied economics
51
Manufacturing & service operations management : M & SOM
51
Tourism and hospitality research : THR
51
Journal of retailing and consumer services
50
Journal of revenue and pricing management
50
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ECONIS (ZBW)
92
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1
Nurturing tourists' ethical food consumption : testing the persuasive strengths of alternative messages in a natural hotel setting
Cozzio, Claudia
;
Volgger, Michael
;
Taplin, Ross
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 268-279
Persistent link: https://www.econbiz.de/10012286022
Saved in:
2
The complexity of decision-making processes and IoT adoption in accommodation SMEs
Pappas, Nikolaos
;
Caputo, Andrea
;
Pellegrini, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 573-583
Persistent link: https://www.econbiz.de/10012545090
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3
Operational flexibility-entrepreneurial orientation relationship : effects and consequences
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
; …
- In:
Journal of business research : JBR
105
(
2019
),
pp. 154-167
Persistent link: https://www.econbiz.de/10012128494
Saved in:
4
The Caribbean Medical Center case : marketing decision-making for hospitals facing customer attrition
Exprúa, José
;
Rodríguez Barberena, Lucienne
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3878-3885
Persistent link: https://www.econbiz.de/10011515293
Saved in:
5
Reimagining attraction and retention of hospitality management talent : a multilevel identity perspective
King, Ceridwyn
;
Madera, Juan M.
;
Lee, Lindsey
;
Murillo, …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 251-262
Persistent link: https://www.econbiz.de/10012663295
Saved in:
6
Price-personalization : customer typology based on hospitality business
Tomczyk, Arkadiusz T.
;
Buhalis, Dimitrios
;
Fan, Daisy X. F.
- In:
Journal of business research : JBR
147
(
2022
),
pp. 462-476
Persistent link: https://www.econbiz.de/10013271525
Saved in:
7
The role of aesthetics and design in hotelscape : a phenomenological investigation of cosmopolitan consumers
Alfakhri, Demah
;
Harness, D.
;
Nicholson, John
;
Harness, Tina
- In:
Journal of business research : JBR
85
(
2018
),
pp. 523-531
Persistent link: https://www.econbiz.de/10011815644
Saved in:
8
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
9
The cues that matter : screening for
quality
signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
10
Transformative
quality
in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
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