Middle level managers, a typical feature of large hierarchical organisations, are a critical resource for ensuring performance and growth. Few studies, however, have specifically examined the nature of middle managerial roles, their causes and consequences for organisational performance and...

Despite widespread evidence of low predictive and construct validity, personality testing is increasingly being used for the selection of managers. Notes that selection practices based on personality testing are not embedded in an explicit theory of performance. Based on available research...

Project management has become a common organisational approach to manage complex projects. Despite its popularity, few studies have used a human resource perspective to understand the behavioural dimensions of the project manager. This study reports an empirical investigation on some of the...

In a country that has experienced over 15 years of politically driven change, the New Zealand Police Service (NZP) is now in the midst of an ambitious change programme called Policing 2000 ( P2 ). Challenging traditional policing assumptions, P2 is a total quality management (TQM) approach that...

Successful innovation - the key to competitive growth and profit-rests on disciplined management of the innovation process, from idea inception to customer service. This book answers, first, the key questions: Why innovate? What to innovate? How to innovate? and Who innovates? It then provides...