The public sector in our society has over the past two decades undergone substantial changes, as has the academic field studying Public Administration (PA). In the next twenty years major shifts are further expected to occur in the way futures are anticipated and different cultures are...

1. Introduction -- 2. Defining the concepts -- 3. The history of performance management -- 4. Performance measurement -- 5. Incorporation of performance information -- 6. The use of performance information -- 7. Users -- 8. Non-use -- 9. The effects of using performance information -- 10. The...