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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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Statistical analysis of family based dispatching rules and preemption
Jing, Hao; Sheng, Lijuan; Luo, Chaorui; Kwak, Choonjong - In: International journal of production economics 240 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012629920
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How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich; Kwak, Choonjong - In: Total quality management & business excellence 33 (2022) 14, pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
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Agent simulation-based ordinal optimisation for new product design
Lee, Hoyeop; Lim, Jongsu; Lee, Keeheon; Kim, Chang Ouk - In: Journal of the Operational Research Society 70 (2019) 3, pp. 502-515
Persistent link: https://www.econbiz.de/10012212472
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Discovery of fault-introducing tool groups with a numerical association rule mining method in a printed circuit board production line
Lee, Yeonju; Kim, Youngju; Lee, Bogyeong; Kim, Chang Ouk - In: International journal of production research 62 (2024) 9, pp. 3305-3319
Persistent link: https://www.econbiz.de/10014546574