Purpose – This paper aims to form a best practice guide on how to successfully customize employees' work experience to engage the workforce and boost talent retention, as well as employee performance and productivity to the benefit of the organization and its workforce....

Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that...

Purpose – The authors set out to determine which human capital processes and practices were most strongly related to company financial performance. Design/methodology/approach – The authors surveyed more than 3,500 employees and more than 150 HR executives in 26 organizations, all of which...

Research has shown that the more engaged the workforce, the more innovative, productive and profitable the company. Yet few executives know specifically what they can do to develop a more engaged workforce.