Service-oriented architectures are widely discussed as a design principle for application and enterprise architectures. Nevertheless, an adequate granularity of services has not yet been researched sufficiently from an economic perspective. The finer the granularity to realize the functions of a...

Purpose – The purpose of this paper is to provide a structured overview of so‐called business process improvement (BPI) approaches and their contribution to the actual act of improving. Even though a lot is said about BPI, there is still a lack of supporting the act of improving the process....

Purpose – Business process redesign (BPR) is still a big issue in improving organizations and a lot of methods and techniques exist to support this undertaking. Referring to this, the purpose of this paper is to derive a framework for identifying patterns in BPR that help in discovering new...

Durch die Digitalisierung haben sich die Arbeitswelten im Handel grundlegend verändert. So verlagert sich der deutsche Einzelhandel immer mehr in den E-Commerce. Ein Kernprozess im E-Commerce ist der Retourenprozess. Diesem wird aufgrund seiner meist kostenintensiven Durchführung ein großes...

Purpose – Although process performance management (PPM), doubtlessly contributes to the increase of business performance, it has been given only little attention to date. The purpose of this paper is to provide a better understanding of what constitutes successful PPM and to identify critical...

Purpose – The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the conditions for BPMN is derived and compared to a specification of the conditions for enhanced Event-Driven...

Whereas the benefits of decomposing process models are obvious, the question what actually characterizes a “good” decomposition of a business process model has been given little attention to date. In addition, the process of decomposition itself is considered as being an “art” in...

Insbesondere im Retail Banking findet derzeit ein nachhaltiger und tiefgreifender Strukturwandel statt, der die Unternehmen vor völlig neue Herausforderungen stellt. Die Beiträge in diesem Buch beleuchten Fragestellungen zur Konzeption und Umsetzung der Neuausrichtung im Bankwesen. Im ersten...