The experience is reported of a recent study tour of US companies which are known for their outstanding levels of customer service. A umber of themes for success are highlighted which relate to human resource issues, operational considerations and marketing, together with some of the performance...

Abstract: Purpose – The purpose of this paper is to investigate the role of human capital in venture capital organizations. New trends in investor behaviour have emerged in recent years. There is evidence to suggest that venture capital (VC) firms involve themselves more actively in the...

Since 1979, the Conservative government in the UK has introduced wide‐ranging and detailed regulations for the conduct of union internal affairs; a number of other Western industrialized countries have not done so (or have not done so to the same extent) but have continued their tradition of...

This is the second of two linked articles on the question of union autonomy; the first appeared in the previous issue of this journal. It considers state control and approach to union autonomy in the wider context of state controls on unions′ bargaining activities including industrial action....

In 1976, the Conservative Party expressed the view that trade unions were “… imperfectly democratic”. Subsequently they returned to this theme in a Green Paper on Union Democracy in 1983 which expressed strong reservations about the electoral practices of trade unions. The Conservatives...

Purpose – The purpose of the paper is to show what Asset managers undertake to operate in accordance with the Statement of Institutional Shareholders' Committee (ISC) whenever they engage with portfolio companies on behalf of their institutional investor clients. The Statement (2002) states...

Purpose – The purpose of this paper is to investigate the role of human capital in venture capital organizations. New trends in investor behaviour have emerged in recent years. There is evidence to suggest that venture capital (VC) firms involve themselves more actively in the companies in...